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  • ADMWG Chargeback Guidelines

    The following guidelines are consolidated as a result of the ADM Management & Reduction Project’s effort in identifying root causes of ADMs. Between 2015-2016, Card Chargebacks represented … more

  • Card Not Present – Red Flags

    ARC is offering guidance on how to detect and prevent fraud on ticket requests by people posing as corporate clients. Please click here to view these practices. more

  • Fraud Warnings

    The following is a list of live examples, including emails and fraud strategies that have been used in an attempt to make fraudulent bookings with Travel Agencies. 

    FRAUD ALERT: John Cave - … more

  • 10 Tips to avoid fraudulent bookings

    10. Address verses routing: Is the address of the person booking related to the cities on the itinerary? If the person's address is in the USA and they are travelling from Dubai to Bangkok then … more

  • Fraud Presentations and Fast Access Sheet

    The following fraud presentations are available to ACTA members looking to learn more on this growing and troubling trend of fraud.

    WestJet Fraud presentation by Lisa Carlson for ACTA members … more